Refund & Refund Policy
Important Information:
- 30-day window to initiate the return
- 14 days to process refunds
- Restocking fee: 30% of the product price
- Customer is responsible for return shipping costs
Return and Exchange Process: If you wish to return or exchange an item, you can do so within 30 days of receiving your package. Start by contacting us at support@kimmodekbh.com and please provide your order number.
Items must be unused, unwashed, and with original tags. Note that we charge a fee of 30% of the order price to cover our administrative costs for processing your request.
Refund Process: Once we have received your package, we will notify you via email. It will then take up to 14 days to process your return and refund - if it takes longer, please contact us at support@kimmodekbh.com.
Order Cancellation: If you need to make changes or cancel your order, please contact us within 8 hours of placing it. Once the order is processed, modifications may not be possible.
Damaged or Wrong Products: We apologize if your product arrived damaged, or if you received a different product than what you ordered.
Please take a picture of the item when you receive it. Then contact us at support@kimmodekbh.com with your order number, the item you ordered, and an explanation of the problem. We are confident that we will quickly find an appropriate solution for you.
Contact Information
Kim Mode KBH is operated by Oldara Corp, a company incorporated in the United States.
Business Address:
6060 SW 63rd Ave
South Miami, FL 33143
United States
EIN: 20-0797059
Business Hours: Monday - Friday: 9:00 AM - 5:00 PM EST
Email: support@kimmodekbh.com
Phone: +1 (862) 330-1218
Preferred Contact Method: Email