Return Policy

Quick Overview

  • Return Window: You have 30 days from the delivery date to send items back.)
  • Fees: We do not apply any restocking fee.
  • Refund Timing: Refunds are processed within 14 days after your return has been
  • received and reviewed.
  • Postage: Customers are responsible for the cost of return shipping.
  • This policy operates alongside our Terms and Conditions.

  • Starting a Return

    Email support@kimmodekbh.com within 30 days of delivery and include your order number in the message. Items must be unused, unwashed, and returned with their original tags and packaging. Requests received after the 30 day period cannot be processed.

  • Return Steps

    Write to support@kimmodekbh.com with your order number and a short explanation of why you would like to return the item. We will confirm whether your return qualifies and provide clear instructions on packing and posting your parcel. Please pack items securely so they are protected during transit. Customers cover the cost of sending items back. Returns sent without prior approval may be sent back to the sender.

  • Refunds

    After your parcel arrives, we examine the returned items and then issue a refund to the original payment method. This process typically takes up to 14 days on our side. Your bank, card issuer, or payment provider may require extra time before the funds appear on your statement. We do not charge any restocking fee.

  • Exchanges

    If you would prefer an exchange, email support@kimmodekbh.com with your order number and details of the item you would like instead. We will check availability, explain the next steps, and advise you how to proceed. Please ensure that items are unused, unwashed, and include all original tags and packaging. Returns that do not satisfy these conditions may be declined.

  • Cancelling an Order

    If you need to cancel an order, please email support@kimmodekbh.com as soon as possible. We can cancel orders that have not yet entered processing or dispatch. Once an order has moved into either stage, cancellation is no longer possible, but you may return the parcel after delivery by following the return procedure described above.

  • Problems With Your Order

    If your item arrives damaged or different from what you expected, please email support@kimmodekbh.com with your order number, clear photos of the item, and any visible packaging damage. Our team will review your message and arrange a replacement or an appropriate solution as quickly as possible.

Contact Information

Kim Mode KBH is operated by KIMMY CORP, a company incorporated in the United States.

Business Address:
30N South Gould Street ste R
Sheridan, WY 82801
United States

EIN: 30-0856479

Business Hours: Monday - Friday: 9:00 AM - 5:00 PM EST

Email: support@kimmodekbh.com
Phone: +1 (862) 634-1418
Preferred Contact Method: Email