Payment Policy

Payment Processing

When you place an order for pet accessories and products:

1. Authorization: Your payment method is authorized for the full order amount
2. Processing: Payment is processed when your order is prepared for shipment
3. Confirmation: You'll receive email confirmation of successful payment
4. Receipt: A detailed receipt is sent to your email address

Currency and Pricing

• Currency: All prices are displayed and charged in US Dollars (USD)
• Tax Calculation: Sales tax is calculated based on your shipping address where applicable
• International Cards: Foreign credit cards are accepted, but your bank may charge foreign transaction fees
• Price Accuracy: Prices are accurate at the time of order placement

Payment Issues and Failed Transactions

If your payment fails or is declined:

• Verify your card information is correct (number, expiration date, CVV, billing address)
• Ensure you have sufficient funds or available credit
• Check if your bank is blocking the transaction
• Try a different payment method
• Contact your bank or card issuer
• Contact our customer service for assistance

Refunds and Payment Reversals

When refunds are issued:

• Refund Method: Refunds are issued to the original payment method used
• Processing Time: 3-5 business days for most payment methods
• Credit Cards: May take 5-10 business days to appear on your statement
• Digital Wallets: Usually processed within 1-3 business days
• Gift Cards: Refunded as store credit to your account

For detailed information about returns and refunds, please see our Return and Refund Policy.

Billing Address and Verification

To prevent fraud and ensure secure transactions:

• Your billing address must match the address on file with your card issuer
• We may request additional verification for large orders
• Orders with mismatched billing information may be delayed or cancelled
• Alternative verification methods may be required for international orders

Subscription and Recurring Payments

If you sign up for subscription services for pet supplies:

• Automatic billing occurs on your scheduled delivery date
• You'll receive email notifications before each payment
• You can modify or cancel subscriptions anytime in your account
• Failed subscription payments will trigger retry attempts and notifications

Payment Disputes and Chargebacks

If you have concerns about a charge:

1. Contact our customer service first at support@kimmodekbh.com
2. We'll work to resolve the issue quickly and fairly
3. Provide your order number and detailed explanation of the concern
4. Most payment disputes can be resolved without involving your bank

Unauthorized chargebacks may result in account suspension and additional fees.

Gift Cards and Store Credit

• Gift cards can be purchased and used for any pet accessories on our site
• Gift cards do not expire and have no additional fees
• Store credit is issued for returns and can be used for future purchases
• Gift card balances can be combined with other payment methods

Contact for Payment Support

If you need assistance with payment issues, billing questions, or payment disputes, our customer service team is ready to help:

Email: support@kimmodekbh.com
Phone: +1 (862) 330-1218
Subject Line for Payment Issues: "Payment Support - [Your Order Number]"