Cancellation Policy
Cancellation Time Frame
We offer refundable cancellation for up to 8 hours after purchase – so if you change your mind within that time frame, please contact us at support@kimmodekbh.com to notify us.
Please note that cancellations are not guaranteed, and we work hard to ship orders quickly. Therefore, cancellations can only be processed within 8 hours of purchase. Cancellation requests received on weekends will not be processed, as our full operations run Monday through Friday during business hours.
Cancellation Process
To cancel your order, please follow these steps:
- Act Quickly: Contact us within 8 hours of placing your order
- Email Us: Send a cancellation request to support@kimmodekbh.com
- Include Order Details: Provide your order number, email address used for purchase, and reason for cancellation
- Wait for Confirmation: We will confirm if your order can be cancelled
Refund Information
If your cancellation is approved, the transaction amount minus a processing fee of 3.5% will be refunded to you. This processing fee covers:
- Payment processor charges that cannot be recovered
- Administrative costs for order processing
- System processing fees
Refund Timeline:
- Cancellation processed immediately upon approval
- Refund issued to original payment method within 3-5 business days
- Credit card refunds may take 5-10 business days to appear on your statement
When Cancellation Is Not Possible
We cancel and refund as soon as we receive your request, provided that the order has not yet been shipped. If the order has already been shipped, we will notify you, and you can still return the products according to our return and refund policy.
Cancellation may not be possible if:
- More than 8 hours have passed since purchase
- Your order has already been processed and shipped
- The request is received outside business hours on Friday and processed items ship over the weekend
- Custom or personalized products have entered production
Weekend and Holiday Processing
Cancellation requests received outside of business hours will be processed on the next business day. Our business days are Monday through Friday, 9:00 AM - 5:00 PM EST, excluding federal holidays.
Important: Orders placed late Friday may be processed over the weekend for Monday shipping, making cancellation difficult. For Friday orders, please contact us immediately if you need to cancel.
Alternative Options
If you miss the 8-hour cancellation window, you still have options:
- Returns: Products can be returned within 30 days according to our return policy
- Exchanges: Most items can be exchanged for different sizes or products
- Store Credit: We may offer store credit for certain situations
Contact for Cancellation
To request an order cancellation, contact us immediately with the following information:
- Your order number
- Email address used for the purchase
- Reason for cancellation (optional but helpful)
- Phone number for urgent matters
Email: support@kimmodekbh.com
Subject Line: "URGENT: Order Cancellation Request - [Your Order Number]"
Cancellation FAQs
Q: Can I cancel my order after 8 hours?
A: Unfortunately, orders cannot be cancelled after 8 hours. However, you can return the items once received according to our return policy.
Q: Why is there a processing fee?
A: The 3.5% processing fee covers non-refundable payment processor charges and administrative costs incurred when processing your original order.
Q: What if the products I received are defective?
A: Defective items can be returned at any time with no processing fees. We'll provide a full refund or replacement.
Q: Can I modify my order instead of cancelling?
A: Order modifications may be possible within the same 8-hour window. Contact us immediately to discuss options.
Contact Information
Kim Mode KBH is operated by KIMMY CORP, a company incorporated in the United States.
Business Address:
30N South Gould Street ste R
Sheridan, WY 82801
United States
EIN: 30-0856479
Business Hours: Monday - Friday: 9:00 AM - 5:00 PM EST
Email: support@kimmodekbh.com
Phone: +1 (862) 634-1418
Preferred Contact Method: Email